Your business phone is a very critical tool when it comes to internal and external communications in your company. The right business phone system features can help you to never worry about missing that very important call.
With many competing systems in the market with 100’s features to choose from such as marketing campaign and helpdesk dashboard integration, it is hard to choose the right one. A lot of the companies offer basic features; however, it is important to choose the right fit for your business.
Here are some of the basic and common features of business phone systems that you need to examine when looking for a service.
Top 5 Business phone System Features
Interactive Voice Response or IVR Technology
With the IVR system, callers are given the choice to select options by pressing digits on the phone number pad. The telephone keypad sends a DTMF tone to the company’s PABX system which then selects the appropriate action/response according to the digit pressed.
When configured properly IVR systems can handle and service high volumes of incoming calls making them very popular with contact centres and also adds to the company image, where a small business can not only provide a larger corporate image but also able to handle a much larger volume of calls or enquiries.
With an IVR system, businesses and call centres can:
Reduce operational costs – by reducing human agents and receptionists.
Improve customer experience – callers get the specific information they need 24 hours a day.
Resolve issues faster – callers are immediately directed to the sales team or department most capable of giving the right answer.
Conferencing
Conferencing Systems is a telephone or a Video call in which someone talks to several people at the same time. Conferencing Systems increase employee efficiency and productivity and provide a more cost-effective way to hold business meetings.
A variety of Conference Call features include individual management of conference call activity, integrated audio and web conferencing, multiple conference rooms, call record history and online call scheduler.
Mobile Device Integration
Organisations, large or small has commenced integrating mobile smartphones under the umbrella of their corporate voice systems as it offers an array of options.
PBX systems can be on premisses, dedicated cloud or fully managed IP PBX in a box solution. With any of these delivery methods, users are now able to install a piece of app/software on their Smart Phones which will enable them to be connected and utilise the complete functions of the office PBX system while connected to mobile internet or Wi-Fi.
Video Calling and Screen Sharing
The more advanced PBX and telecommunications service providers can provide built-in video calls for quick face-to-face connections from anywhere, through your desk phone, desktop computer and mobile devices over multi-software platforms such as Windows, MAC, iOS and Android.
Analytics
Call reporting and analytics is an important feature for any PABX / Business Phone System. Reporting can help you view how long your agents/staff spend on a phone per call? What’s the number of calls they make and receive? What is the overall performance of your queues? Which agent is underperforming or burning out? SLA statistics, unanswered calls, abandoned calls – the list goes on.
You can analyze all the above and more with the Call Reporting feature. You can utilise the reports to help you restructure your call centre, optimize agent productivity and ensure no customer is ever left hanging.
Business Phone Systems Solutions in Australia
When it comes to communication technologies, PRO IT is one of the companies that provides you with easy access to different solutions like IP-PBX, Webex, Video Conferencing meetings, managed VPN, and more.
In terms of Business Phone Systems, we are working in affiliation with 3CX. Contact us today to get your business phone system running without a hassle. PRO IT- Solutions for a changing world!
