Remote Hands

24x7 365 Days

Our Remote Hands service offers you 24×7 support to help keep your network infrastructure up and running. Our Network Operations Centre (NOC) – open 24 hours, 365 days a year, will send technician(s) per your SLA requirements.

To carry out troubleshooting and maintenance work on your behalf. This means you’ll never need to send your technical personnel out, especially if it’s a simple task. Our highly trained technicians have the tools and test equipment necessary to troubleshoot your network infrastructure. By acting as a field based extension of your organisation.

Remote hands services are within the data center where a technical team oversees the overall working conditions of your colocation facility. PRO IT offers both remote and smart hand services are the best. You can get assistance from their experts without having to seek for extra services elsewhere. Receive smart hands services plans, discounts and billing cost about the services that are available. Issues that may arise with your colocation equipment may be complex or simple.

Also, remote hand don’t require on-site technicians to be present. The technical support team handles any issues from the data center. They handle simple tasks such as reporting indicators in the system, monitoring and checking port numbers. In addition, rebooting of servers among others that can be handled from the data center without having to go on-site

Lastly, we offer remote hands services to our customers in order to resolve a multitude of emergency and routine technical tasks. By partially outsourcing the installation, operation and management of a deployment to the expert technicians within our facility. Customers can focus on other important aspects of their business.

Remote Hands can be used to carry out some or all of the following tasks on your behalf
  • Visual inspection of devices to assess equipment status
  • Rebooting routers, servers or other equipment
  • Providing loop-back cables in order to test circuits remotely
  • Re-seating or replacing components or cables
  • Disconnecting systems from the network in the event of a network security event
  • Remove AC or DC power feeds from equipment
  • Cleaning equipment and cabinets
  • Running new cables and cross-connects
  • Carrier interface/circuit testing

24×7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

The people who have trusted us so far

Based on 4 reviews
review us on
PRO IT have been our IT company for the last 15 years . The service they provide is excellent and we have a strong trusting relationship. Ireena, Beks and the complete PRO IT team demonstrate integrity and always keep us up to date on the latest tech and security advancements. Thanks again guys , your work is much appreciated.
Highly recommended
Hi Pro It TeamI would like to write this review so other potential customer can understand how easy it is to deal with Pro It Team and what a nice bunch of people they are.I was very frustrated and unable to resolve issues with email errors Outlook and Optus web stuff and other small PC error problems for over 2 months now.Finally I booked a call with Leo and the team were so patient, yes very patient explained everything in detail, follow up took control and resolved the problem. Being a small business life is rushed we have lots of pressures and no matter the size of our business we received the assistance as if were were a big businees.I just want to send my sincere appreciation and BIG THANK YOU to the whole team for resolving my pc problems.Kind Regards Manda Wilson