Smart Hands

24x7 365 Days

Smart Hands is dispatched by our Network Operations Centre, our field technicians work around the clock worldwide to resolve network problems when and where they occur.

What’s more, because our technicians are based at Data Centers in the world’s major cities, we guarantee on-site response times and back them up with one of the best service level agreements in the industry.

PRO IT’s smart hands is where the technical team actively monitors you solution and if an issue is established, they will attempt to fix the issue without delay. This means that you can ensure the minimum possible downtime if any issue does occur – and all issues will be resolved without you having to notify the data centre host that a problem is occurring.

You will be notified of any issues that occur and the  measures put in place to combat the problem. This proactive approach is ideal for companies with mission critical systems that require the maximum possible uptime thru remote management.

Smart hands services involve direct handling of equipment. A technician needs to be present in order to address any issues such as configuration and setup of the equipment. A technician comes into contact with the equipment in question, finds out the problem and fixes it.

Our field technicians are highly trained and experienced. They have all the tools and test equipment necessary to work remotely on your behalf, performing complex hands-on troubleshooting or maintenance tasks at your request, any time of the day, 365 days a year.

PRO IT’s field operations services are currently available throughout Asia Pacific, including Australia, New Zealand, Singapore and Malaysia.

24×7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

The people who have trusted us so far

PRO IT has provided us with exceptional IT Support for our Sydney Office during the pandameic which has been so essential for us. Fantastic tech support, highly recommended.
Cooked Up
Cooked Up
11:32 28 Jul 21
Hi Pro It TeamI would like to write this review so other potential customer can understand how easy it is to deal with Pro It Team and what a nice bunch of people they are.I was very frustrated and unable to resolve issues with email errors Outlook and Optus web stuff and other small PC error problems for over 2 months now.Finally I booked a call with Leo and the team were so patient, yes very patient explained everything in detail, follow up took control and resolved the problem. Being a small business life is rushed we have lots of pressures and no matter the size of our business we received the assistance as if were were a big businees.I just want to send my sincere appreciation and BIG THANK YOU to the whole team for resolving my pc problems.Kind Regards Manda Wilson
Manda Wilson
Manda Wilson
01:00 19 Aug 20
Bekir Kilic
Bekir Kilic
08:42 05 Feb 19
best company in the world better than Sony
Brandon Solis
Brandon Solis
23:45 19 Feb 18
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