Smart Hands is dispatched by our Network Operations Centre, our field technicians work around the clock worldwide to resolve network problems when and where they occur.
What’s more, because our technicians are based at Data Centers in the world’s major cities, we guarantee on-site response times and back them up with one of the best service level agreements in the industry.
PRO IT’s smart hands is where the technical team actively monitors you solution and if an issue is established, they will attempt to fix the issue without delay. This means that you can ensure the minimum possible downtime if any issue does occur – and all issues will be resolved without you having to notify the data centre host that a problem is occurring.
You will be notified of any issues that occur and the measures put in place to combat the problem. This proactive approach is ideal for companies with mission critical systems that require the maximum possible uptime thru remote management.
Smart hands services involve direct handling of equipment. A technician needs to be present in order to address any issues such as configuration and setup of the equipment. A technician comes into contact with the equipment in question, finds out the problem and fixes it.
Our field technicians are highly trained and experienced. They have all the tools and test equipment necessary to work remotely on your behalf, performing complex hands-on troubleshooting or maintenance tasks at your request, any time of the day, 365 days a year.
PRO IT’s field operations services are currently available throughout Asia Pacific, including Australia, New Zealand, Singapore and Malaysia.