Smart Hands

24x7 365 Days

Smart Hands is dispatched by our Network Operations Centre, our field technicians work around the clock worldwide to resolve network problems when and where they occur.

What’s more, because our technicians are based at Data Centers in the world’s major cities, we guarantee on-site response times and back them up with one of the best service level agreements in the industry.

PRO IT’s smart hands is where the technical team actively monitors you solution and if an issue is established, they will attempt to fix the issue without delay. This means that you can ensure the minimum possible downtime if any issue does occur – and all issues will be resolved without you having to notify the data centre host that a problem is occurring.

You will be notified of any issues that occur and the  measures put in place to combat the problem. This proactive approach is ideal for companies with mission critical systems that require the maximum possible uptime thru remote management.

Smart hands services involve direct handling of equipment. A technician needs to be present in order to address any issues such as configuration and setup of the equipment. A technician comes into contact with the equipment in question, finds out the problem and fixes it.

Our field technicians are highly trained and experienced. They have all the tools and test equipment necessary to work remotely on your behalf, performing complex hands-on troubleshooting or maintenance tasks at your request, any time of the day, 365 days a year.

PRO IT’s field operations services are currently available throughout Asia Pacific, including Australia, New Zealand, Singapore and Malaysia.

24×7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

Managed Servers Melbourne

The people who have trusted us so far