Casual IT Support

Budget Control

PRO IT provides customised casual IT support services for small to medium-sized businesses throughout the country. From server and desktop support to system upgrades and 24×7 monitoring, our professional on-site IT support services can be tailored to meet your exact requirements.

Whether you need to outsource your entire IT management or obtain support and advice at different times throughout the year. We can keep your IT infrastructure in tip-top shape and jump on any problems before they have an impact on your business operations. Our experienced technicians provide expert Sydney IT support services at a time and place that suits you.

Our aim is to deliver exceptional support services to complement businesses of all sizes. From start-ups to enterprises including support for in-house IT Departments. Our Systems Engineers are readily available to deliver innovative support services Australia wide through the support models.

The convenience and efficiency offered by online support means a technician can be assessing IT issues as soon as your service ticket has been lodged. Technicians and System Engineers are readily available to attend a client’s workplace. To assess their workplace environment and resolve any issues that could not be resolved remotely.

PRO IT understands that each business is unique. Our approach when developing IT support packages is to listen to our clients, acknowledge their requirements and most importantly understand and assess their IT environment. Once a thorough analysis is completed, our Systems Engineers will develop a flexible support package based on your requirements and budget.

Overall, our range of monthly IT support packages are designed to make it easier for you to identify the best solution that meets all the needs and expectations of your office.

How It Works
The key features of a PRO IT Casual Support arrangement include:
  • Support requests raised via the PRO IT Helpdesk and scheduled as availability permits
  • Adhoc helpdesk service
  • Remote support as available (may be limited)
  • Pay-as-you-go. i.e. Time and materials based billing

24x7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

Managed Servers Melbourne

The people who have trusted us so far

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