IT Field Support

Budget Control

PRO IT have the facilities to securely hold spare parts, equipment or deployment stock and we provide a full range of sparing and logistics services. Third-party vendor management; one call, no matter which vendor.

Our experience running some of Australasia’s largest IT networks you can rest assured we have the tools, support locations, logistics and resources to provide a trained field services engineer, regardless of location, within the required service level agreement.

Business needs are met with field services personnel who are not only technically proficient, but who also understand your organisation and comply with client policies such as health and safety, security, escalation and change management.

This service is designed for organisations wanting to outsource their entire field support and management services involving the key areas. Also, we provide urgent response equipment replacement service to reduce down time and outages for users.

Furthermore, we provide customised IT support services for small to medium-sized businesses throughout Australia. From server and desktop support to system upgrades and 24×7 monitoring, our professional on-site IT support services can be tailored to meet your exact requirements.

Whether you need to outsource your entire IT management or obtain support and advice at different times throughout the year, we can keep your IT infrastructure in tip-top shape and jump on any problems before they have an impact on your business operations. Our experienced technicians provide expert IT support services at a time and place that suits you.

How It Works

Break/Fix Services (BFS)

Provide urgent response equipment replacement service to reduce down time and outages for users.
SLAs can be provided for as quick as 1 hour response and 1 hour fix.

IMAC & Project Related Services

Provide Installs, Moves, Adds and Changes for a customer’s IT equipment or network. This service is usually pre-scheduled and treated as a project.

Equipment Inventory, Warehousing and Asset Management Services

Provide complete warehousing and inventory management services, dispatch and deliveries.

  • Disposal Services
  • Reporting Services
  • Maintenance Services

24x7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

Managed Servers Melbourne

The people who have trusted us so far

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