IT Field Support

Budget Control

PRO IT have the facilities to securely hold spare parts, equipment or deployment stock and we provide a full range of sparing and logistics services. Third-party vendor management; one call, no matter which vendor.

Our experience running some of Australasia’s largest IT networks you can rest assured we have the tools, support locations, logistics and resources to provide a trained field services engineer, regardless of location, within the required service level agreement.

Business needs are met with field services personnel who are not only technically proficient, but who also understand your organisation and comply with client policies such as health and safety, security, escalation and change management.

This service is designed for organisations wanting to outsource their entire field support and management services involving the key areas. Also, we provide urgent response equipment replacement service to reduce down time and outages for users.

Furthermore, we provide customised IT support services for small to medium-sized businesses throughout Australia. From server and desktop support to system upgrades and 24×7 monitoring, our professional on-site IT support services can be tailored to meet your exact requirements.

Whether you need to outsource your entire IT management or obtain support and advice at different times throughout the year, we can keep your IT infrastructure in tip-top shape and jump on any problems before they have an impact on your business operations. Our experienced technicians provide expert IT support services at a time and place that suits you.

Break/Fix Services (BFS)

Provide urgent response equipment replacement service to reduce down time and outages for users.
SLAs can be provided for as quick as 1 hour response and 1 hour fix.

IMAC & Project Related Services

Provide Installs, Moves, Adds and Changes for a customer’s IT equipment or network. This service is usually pre-scheduled and treated as a project.

Equipment Inventory, Warehousing and Asset Management Services

Provide complete warehousing and inventory management services, dispatch and deliveries.

  • Disposal Services
  • Reporting Services
  • Maintenance Services

24×7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

The people who have trusted us so far

PRO IT PTY LTD
Excellent
5.0
Based on 4 reviews
review us on
PRO IT have been our IT company for the last 15 years . The service they provide is excellent and we have a strong trusting relationship. Ireena, Beks and the complete PRO IT team demonstrate integrity and always keep us up to date on the latest tech and security advancements. Thanks again guys , your work is much appreciated.
Highly recommended
Hi Pro It TeamI would like to write this review so other potential customer can understand how easy it is to deal with Pro It Team and what a nice bunch of people they are.I was very frustrated and unable to resolve issues with email errors Outlook and Optus web stuff and other small PC error problems for over 2 months now.Finally I booked a call with Leo and the team were so patient, yes very patient explained everything in detail, follow up took control and resolved the problem. Being a small business life is rushed we have lots of pressures and no matter the size of our business we received the assistance as if were were a big businees.I just want to send my sincere appreciation and BIG THANK YOU to the whole team for resolving my pc problems.Kind Regards Manda Wilson
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