IT Outsourcing

Budget Control

IT outsourcing is the use of external service providers to effectively deliver IT-enabled business process. Also, application service and infrastructure solutions for business outcomes. IT outsourcing complexity is growing and hybrid solutions are now necessary to support the evolution of the organization’s digital platform.

Outsourcing can be a feasible alternative, both for the interim and for the long-term. Maximize restructuring benefits. When you are restructuring your company to improve costs, quality, service, or speed, your non-core business functions may get pushed aside. They still need to be handled, however, and outsourcing is an optimal way to do this.

A company might outsource all of its data storage needs because it does not want to buy and maintain its own data storage devices. Most large organizations only outsource a portion of any given IT function.

IT Outsourcing gives you the benefit of having more than just one IT professional.  And since it’s the core competency of the company, they can give you sound advice to put your information technology to work for you. IT Outsourcing your IT services provides financial benefits such as leaner overhead, bulk purchasing and leasing options for hardware and software and software licenses. As well as potential compliance with government regulations.

Improved technological services By outsourcing your business’s IT services to us, you can be assured that any future remote support you receive will be of the highest possible quality. This means that your technology will suddenly start to work for you, as opposed to the other way around.

We help businesses in this way every single day. Our IT technicians have become experts at solving technology problems which means your issues will be resolved quickly, easily, and efficiently.

How It Works
The Benefits
  • Reduce overheads, free up resources
  • Avoid capital expenditure
  • Get access to specialized skills
  • Improve speed and service
  • Enhance tactical and strategic advantages
  • Provide the best quality services, products and people
  • Be reliable and innovative
  • Provide value-added services
  • Increase customer satisfaction
  • Avoid the cost of chasing technology
  • Leverage the provider’s extensive investments in technology, methodologies and people
  • Obtain needed project management and implementation consulting expertise
  • Reduce the risk of technological obsolescence and increase efficiency by consolidating and centralizing functions
  • Reduce the overall IT management burden while retaining control of strategic decision making
The key features
  • Formal contract with services defined by required service outcomes and term
  • May involve contracting out of all IT service functions and resources. Including helpdesk, network support, maintenance, and IT project work
  • Comprehensive Service Level Agreements, SLAs, define the scope of maintenance services supplied. SLAs cover such things as the number of desktop PCs, laptops and servers that should be operating. Number of help desk queries are to be managed, expected response times and action times
  • SLA ‘s are then measured on a regular basis to provide accountability to the client and may affect the final price of the service
  • Project work is usually outside the SLA scope and charged separately
  • IT procurement may be bundled into the service to gain further volume / cost benefits. This also provides significant efficiencies by having the one provider understand and be responsible for the entire IT environment, i.e. services and assets

24x7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

Managed Servers Melbourne

The people who have trusted us so far