Prepaid IT Support

Budget Control

Prepaid IT Support services with PRO IT allows you to manage your own in house IT Support service hours. Giving you full control of setting your budget and requirements as you may already have such thorough knowledge and just require that extra support to help through.

Clients are offered the convenience to contact our Help Desk and speak directly with an IT support engineer for assistance with any computer software or PC issues. No matter which part of the world you are located, if you are connected to the internet you can get connected to a PRO IT technician.  The convenience and efficiency offered by online support means a technician can be assessing IT issues as soon as your service ticket has been lodged.

We pride ourselves on getting to know and understand our customers so that we can provide them with the right solutions.   Our clients range from home users through to businesses of up to 500 staff. Our

technicians are highly qualified, well trained and have a proven track record of fixing problems quicker than our competition.

We also offer flexible pre-paid support packs instead of fixed contracts, helping to streamline and minimise your IT expenditure. Therefore, whether you’re in Melbourne, Sutherland, Brisbane, Parramatta, Gold Coast or anywhere in between throughout Australia, our support team is only a phone call away 7 days a week.

How It Works

Pre Paid IT Support with PRO IT allows you to manage your own in house IT Support service hours.

Giving you full control of setting your budget and requirements as you may already have such thorough knowledge and just require that extra support to help through.

The key features of a PRO IT Pre Paid Support arrangement include:

  • Support requests raised via the PRO IT Helpdesk and scheduled as availability permits
  • Adhoc helpdesk service
  • Remote support as available (may be limited)

Clients may like to trial our services via a pre paid support arrangement before committing to a more strategic or longer term support arrangement.

24x7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

Managed Servers Melbourne

The people who have trusted us so far

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