Yes, IT support services are more applicable if your office has more than 10 PCs and expect fast turnaround when there’s an IT problem. It also makes sense to have your staff focus on what they good at instead of doing their troubleshooting.

Traditional IT support refers to ‘break-fix’ support. When an IT device breaks, you inform IT support to fix it. The downtime is unpredictable, and the repair cost tends to be high for a big problem. Managed services are proactive IT support, whereby IT support knows the potential problem and fixes it first. You pay a fixed monthly cost regardless of the number of IT problems.

One of the biggest benefits of managed IT services is the cost savings that businesses experience by making business IT support costs more predictable and manageable. A managed service approach will also provide businesses with comprehensive security, customised backup and recovery solutions, and state-of-the-art cloud storage and hosting.

Every business of every size in every industry must take a proactive approach to IT management in order to increase productivity, reduce downtime, improve cybersecurity, and achieve better cost predictability.

IT support services are any services you may need for the technology that keeps your business up and running. PRO IT has tech experts managing network support services as well as damage control after a network crash. We cover more IT support services than you can imagine, including – but not limited to – managed services, on-demand services, IT computer consulting, security and surveillance, in-office and remote VoIP solutions, and small business servers from Microsoft.