PRO IT’s 24×7 NOC Services team provides the highest quality IT NOC support. In addition, our Global Network Operations Centre (GNOC) is located in Australia and operates from our Melbourne and Sydney offices. Moreover, our 24×7 NOC Services team and Service Desk provides network and infrastructure monitoring and support services globally. In light of all this our facilities explicitly operate 365x24x7 to ensure that our clients’ services are operating with minimal downtime.
Furthermore PRO IT’s 24×7 NOC Services team is composed of service desk operators, certified systems and network engineers. For this reason our global noc is an controlled environment with rigorous support procedures. Consequently it allows us to take a highly proactive approach to client support and technical service delivery.
- 365x24x7 Service desk offering from 1st level call catching and dispatching
- Network event monitoring and management with ITIL framework practices
- Ticket management, Escalation and Reporting frequently
- SLA responses with call to action and problem resolution available as standard, priority or custom
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