Services | Support | SLA Guarantee

Outsourced NOC

PRO IT’s 24×7 Outsourced NOC Services team provides the highest quality IT Outsourced NOC support. In addition, our Global Network Operations Centre (GNOC) is located in Australia and operates from our Melbourne and Sydney offices. Moreover, our 24×7 NOC Services team and Service Desk provides network and infrastructure monitoring and support services globally. In light of all this our facilities explicitly operate 365x24x7 to ensure that our clients’ services are operating with minimal downtime.

Furthermore PRO IT’s 24×7 Outsourced NOC Services team is composed of service desk operators, certified systems and network engineers. For this reason our global noc is an controlled environment with rigorous support procedures. Consequently it allows us to take a highly proactive approach to client support and technical service delivery.

To emphasise:

  • 365x24x7 Service desk offering from 1st level call catching and dispatching
  • Network event monitoring and management with ITIL framework practices
  • Ticket management, Escalation and Reporting frequently
  • SLA responses with call to action and problem resolution available as standard, priority or custom

Visit our official Facebook page to see PRO IT’s contributions and events. Contact our 24×7  NOC Services team for more details.

How It Works
Outsourced NOC Services

First of all, NOC support is the eyes and ears of your technology environment and operational workflow. So we are there when you need us.

Service Desk

In addition, our 24×7 Service Desk is the single point of contact for clients and their customers. Therefore, we monitor events, deploy resources and quickly resolve incidents.

SLA Guarantee

Lastly, NOC and Services Desk is equipped with service level agreements (SLA). So you can choose the SLA that best fits your needs and budget.

24x7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
So together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

outsourced noc

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