What are managed services in the IT industry?

Blog, IT Support

Managed IT Services are the outsourcing of responsibility for maintaining the process and functions of a business to support, manage and improve its IT operations and management and cut expenses. It is another version of the classic break/fix or on-demand outsourcing.

Under this model, the client or customer can choose to outsource the entire IT Operations to a Managed IT Service Provider or just outsource in parts and work together with organisations internal dedicated IT resources.

Usually, the client and MSP are bound by a contract with a service level agreement (SLA).

Pros:

  • Managed Services Providers (MSP’s) are an efficient way to stay up to date and be on top of ever-changing technology.
  • Have access to skills and address issues immediately, provides cost savings, quality of available, on-demand or dedicated resources, and mitigate risk.
  • MSP’s provide a vendor-agnostic approach to service delivery by implementing the best breed of products and solutions which has specific benefits for their customers.

Types of Managed Services in IT

  • Software – production support and maintenance
  • Authentication
  • Systems Management
  • Data backup and recovery
  • Data storage, warehouse, and management
  • Cloud transformation
  • Internet / Connectivity
  • Network monitoring, management, and security
  • HR and payroll
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