What are managed services in the IT industry?

What are managed services in the IT industry?

Managed IT Services are the outsourcing of responsibility for maintaining the process and functions of a business to support, manage and improve its IT operations and management and cut expenses. It is another version of the classic break/fix or on-demand outsourcing.

Under this model, the client or customer can choose to outsource the entire IT Operations to a Managed IT Service Provider or just outsource in parts and work together with organisations internal dedicated IT resources.

Usually, the client and MSP are bound by a contract with a service level agreement (SLA).


  • Managed Services Providers (MSP’s) are an efficient way to stay up to date and be on top of ever-changing technology.
  • Have access to skills and address issues immediately, provides cost savings, quality of available, on-demand or dedicated resources, and mitigate risk.
  • MSP’s provide a vendor-agnostic approach to service delivery by implementing the best breed of products and solutions which has specific benefits for their customers.

Types of Managed Services in IT

  • Software – production support and maintenance
  • Authentication
  • Systems Management
  • Data backup and recovery
  • Data storage, warehouse, and management
  • Cloud transformation
  • Internet / Connectivity
  • Network monitoring, management, and security
  • HR and payroll