It’s no secret that the world of business is becoming increasingly globalized. In order to stay ahead of the competition, more and more companies are expanding their operations into new markets. This globalization has led to a need for a new type of IT infrastructure: the Global NOC. A Global NOC, or network operations center, is a central location from which IT staff can manage and monitor a company’s IT infrastructure on a global scale. The benefits of a Global NOC are numerous.
24×7 Global NOC
Services | Support | SLA Guarantee
Our 24×7 Global NOC – Global Network Operations Centre (GNOC) is located in Australia and operated from our Melbourne and Sydney offices. Notwithstanding our locations, PRO IT GNOC and Service Desk provides the highest quality IT NOC support worldwide.
Our 24×7 Global NOC Team
Correspondingly, our 24×7 Global NOC team and Service Desk provides network and infrastructure monitoring and support services globally. For this reason, our facilities operate 365x24x7 to ensure that our clients’ services are operating with minimal downtime.
Furthermore, PRO IT’s 24×7 Global NOC team is composed of service desk operators coupled with certified systems and network engineers. For this reason our global noc is an controlled environment and in contrast provides rigorous support procedures.
High Active Approach
Consequently it allows us to take a highly proactive approach to client support and technical service delivery in light of:
- 365x24x7 Service desk offering from 1st level call catching and dispatching.
- Network event monitoring and Management with ITIL framework practices
- Ticket management, Escalation and Reporting
- SLA responses with call to action and problem resolution available as standard, priority or custom.
Visit our official Facebook page to see PRO IT’s contributions and events. Contact our 24×7 Global NOC team for more details.
NOC Services
NOC support is the eyes and ears of your technology environment and operational workflow. We are there when you need us.
Service Desk
Our 24×7 Service Desk is the single point of contact for clients and their customers. We monitor events, deploy resources and quickly resolve incidents.
SLA Guarantee
NOC and Services Desk is equipped with service level agreements (SLA). Choose the SLA that best fits your needs and budget.
The people who have trusted us so far
PRO IT has provided us with exceptional IT Support for our Sydney Office during the pandameic which has been so essential for us. Fantastic tech support, highly recommended.
Cooked Up
11:32 28 Jul 21
Hi Pro It TeamI would like to write this review so other potential customer can understand how easy it is to deal with Pro It Team and what a nice bunch of people they are.I was very frustrated and unable to resolve issues with email errors Outlook and Optus web stuff and other small PC error problems for over 2 months now.Finally I booked a call with Leo and the team were so patient, yes very patient explained everything in detail, follow up took control and resolved the problem. Being a small business life is rushed we have lots of pressures and no matter the size of our business we received the assistance as if were were a big businees.I just want to send my sincere appreciation and BIG THANK YOU to the whole team for resolving my pc problems.Kind Regards Manda Wilson
Manda Wilson
01:00 19 Aug 20
Bekir Kilic
08:42 05 Feb 19
best company in the world better than Sony
Brandon Solis
23:45 19 Feb 18
