It’s no secret that the world of business is becoming increasingly globalized. In order to stay ahead of the competition, more and more companies are expanding their operations into new markets. This globalization has led to a need for a new type of IT infrastructure: the Global NOC. A Global NOC, or network operations center, is a central location from which IT staff can manage and monitor a company’s IT infrastructure on a global scale. The benefits of a Global NOC are numerous.
24×7 Global NOC
Services | Support | SLA Guarantee
Our 24×7 Global NOC – Global Network Operations Centre (GNOC) is located in Australia and operated from our Melbourne and Sydney offices. Notwithstanding our locations, PRO IT GNOC and Service Desk provides the highest quality IT NOC support worldwide.
Our 24×7 Global NOC Team
Correspondingly, our 24×7 Global NOC team and Service Desk provides network and infrastructure monitoring and support services globally. For this reason, our facilities operate 365x24x7 to ensure that our clients’ services are operating with minimal downtime.
Furthermore, PRO IT’s 24×7 Global NOC team is composed of service desk operators coupled with certified systems and network engineers. For this reason our global noc is an controlled environment and in contrast provides rigorous support procedures.
High Active Approach
Consequently it allows us to take a highly proactive approach to client support and technical service delivery in light of:
- 365x24x7 Service desk offering from 1st level call catching and dispatching.
- Network event monitoring and Management with ITIL framework practices
- Ticket management, Escalation and Reporting
- SLA responses with call to action and problem resolution available as standard, priority or custom.
NOC support is the eyes and ears of your technology environment and operational workﬂow. We are there when you need us.
Our 24×7 Service Desk is the single point of contact for clients and their customers. We monitor events, deploy resources and quickly resolve incidents.
NOC and Services Desk is equipped with service level agreements (SLA). Choose the SLA that best ﬁts your needs and budget.