Our 24×7 Global NOC – Global Network Operations Centre (GNOC) is located in Australia and operated from our Melbourne and Sydney offices. Notwithstanding our locations, PRO IT GNOC and Service Desk provides the highest quality IT NOC support worldwide.
Our 24×7 Global NOC Team
Correspondingly, our 24×7 Global NOC team and Service Desk provides network and infrastructure monitoring and support services globally. For this reason, our facilities operate 365x24x7 to ensure that our clients’ services are operating with minimal downtime.
Furthermore, PRO IT’s 24×7 Global NOC team is composed of service desk operators coupled with certified systems and network engineers. For this reason our global noc is an controlled environment and in contrast provides rigorous support procedures.
High Active Approach
Consequently it allows us to take a highly proactive approach to client support and technical service delivery in light of:
- 365x24x7 Service desk offering from 1st level call catching and dispatching.
- Network event monitoring and Management with ITIL framework practices
- Ticket management, Escalation and Reporting
- SLA responses with call to action and problem resolution available as standard, priority or custom.
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