24×7 Global NOC

Services | Support | SLA Guarantee

24×7 Global NOC

Services | Support | SLA Guarantee

Our 24×7 Global NOC – Global Network Operations Centre (GNOC) is located in Australia and operated from our Melbourne and Sydney offices.  Notwithstanding our locations, PRO IT GNOC and Service Desk provides the highest quality IT NOC support worldwide.

Our 24×7 Global NOC Team

Correspondingly, our 24×7 Global NOC team and Service Desk provides network and infrastructure monitoring and support services globally. For this reason, our facilities operate 365x24x7 to ensure that our clients’ services are operating with minimal downtime.

Furthermore, PRO IT’s 24×7 Global NOC team is composed of service desk operators coupled with certified systems and network engineers. For this reason our global noc is an controlled environment and in contrast provides rigorous support procedures.

High Active Approach

Consequently it allows us to take a highly proactive approach to client support and technical service delivery in light of:

  • 365x24x7 Service desk offering from 1st level call catching and dispatching.
  • Network event monitoring and Management with ITIL framework practices
  • Ticket management, Escalation and Reporting
  • SLA responses with call to action and problem resolution available as standard, priority or custom.

Visit our official Facebook page to see PRO IT’s contributions and events. Contact our 24×7 Global NOC team for more details.

24×7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

The people who have trusted us so far

PRO IT has provided us with exceptional IT Support for our Sydney Office during the pandameic which has been so essential for us. Fantastic tech support, highly recommended.
Cooked Up
Cooked Up
11:32 28 Jul 21
Hi Pro It TeamI would like to write this review so other potential customer can understand how easy it is to deal with Pro It Team and what a nice bunch of people they are.I was very frustrated and unable to resolve issues with email errors Outlook and Optus web stuff and other small PC error problems for over 2 months now.Finally I booked a call with Leo and the team were so patient, yes very patient explained everything in detail, follow up took control and resolved the problem. Being a small business life is rushed we have lots of pressures and no matter the size of our business we received the assistance as if were were a big businees.I just want to send my sincere appreciation and BIG THANK YOU to the whole team for resolving my pc problems.Kind Regards Manda Wilson
Manda Wilson
Manda Wilson
01:00 19 Aug 20
Great communication experience with Pro IT, great work guys
Mohammed Chudoba
Mohammed Chudoba
06:03 03 Jun 20
Bekir Kilic
Bekir Kilic
08:42 05 Feb 19
best company in the world better than Sony
Brandon Solis
Brandon Solis
23:45 19 Feb 18